FAQ

  • You’ll need to bring grip socks, a towel and water. We have grip socks for sale at reception for $20 if you don’t have any.

  • We recommend comfortable active-wear that you are able to move freely in.

  • Our classes at Salud are accommodating to all levels, if you are new to reformer we ask that you book into a “foundations” class. If you have any questions feel free to contact us before your first class.

  • Our class sizes are small. No-shows, late cancellations or reschedules may mean others are unable to book or people on the waitlist are unable to attend.

    If you are late, cancel or reschedule your class within our strict 6-hour cancellation limit you will forfeit your session. No refunds will be given for no-shows, late cancellations or casual classes that are unable to be attended. The front door will be locked at class start time.

    All cancellations & reschedules must be done through the Momence app or online platform. We cannot guarantee that messages via email, sms or social media will be received.

  • Your 2-week Intro Offer will start from your first class with us. You will then have 14 consecutive days to use your 5 classes.

  • For health and safety reasons the minimum age requirement is 17 to attend our classes. If you are under this age and would like to attend, please get in touch.

  • We allow pregnant clients up to 28 weeks in our Reformer Pilates classes. However, it is recommended that you have clearance from your GP before attending class with us. If you are pregnant and are just starting out, please get in touch prior to your first class.

  • We ask that you arrive at least 5-10 minutes early for your first class so that we can check you in, show you around and your instructor can give you a run down of the Reformer and/or props used in classes and answer any questions you may have.

Classes

Massage, Beauty & Spa

  • If you are covered, you can claim a Remedial Massage with your health fund online. You will be sent a invoice after your appointment that you can use to make your claim.

  • Late cancellations & no-shows have a big effect on small business.

    If you need to cancel or reschedule your appointment with us please give at least 24hrs notice where possible. An amount equal to 20% of your service fee will be charged if you no - show your appointment or reschedule on the same day.

  • If you are unsure about what massage is best suited for you we recommend giving us a call on 02 4072 1750 and speaking with our helpful staff to point you in the right direction.

  • Gel Polish (sometimes referred to as Shellac) is more durable than regular polish and is cured under our LED lamp.

    Builder BIAB polish is applied as an overlay to help grow your natural nails with your choice of gel polish over the top, cured under our LED lamp.

  • Yes, please! Starting a fresh set of BIAB Gel Nails requires more time, selecting the ‘BIAB Nail Removal/Soak Off’ add on option at checkout.

  • Absolutely! Booking your appointments back to back through Momence or over the phone will allocate the time needed for all your beauty needs.